Technicians, tickets and SLA breaches on one live board.
Service organizations lose margin to windshield time, misrouted tickets and SLA breaches nobody saw coming. Nexus puts triage, routing and billing on the same record.
Pain Point Solved
What this retires.
The field service stack collapses into the platform that already holds your customers and your ledger.
Separate field service software
Dispatch, ticket history and invoicing share one customer record, so a completed job bills itself.
Manual ticket triage
Intelligent clustering groups related tickets and prioritizes them, instead of a dispatcher reading a queue top to bottom.
Blind SLA exposure
An SLA control center surfaces breach risk while the clock is still running, not in a monthly report.
Feature Mapping
How a service call resolves.
From inbound request to posted revenue without a rekey.
Intelligent ticket clustering
Incoming requests are grouped, deduplicated and prioritized against SLA commitments automatically.
Geospatial dispatch
Assignment weighs live technician location, current load and prior repair history on that equipment type.
Mobile technician portal
The technician works the job, logs hours and consumes parts from a phone in the field.
Automatic posting
Labor and parts post to job costing and the ledger the moment the ticket closes, with margin visible per job.
Dispatch a real crew for fourteen days.
Provision a workspace, load your technicians and watch tickets triage themselves.