A self-serve setup wizard, documentation, live platform status and a developer API reference, plus the white-glove setup pass our team runs after the wizard closes.
Onboarding
The Chameleon Engine handles the configuration and our team finishes the job by hand.
A guided wizard asks about your business and sector, then provisions your Chart of Accounts, roles and starter data in minutes.
Selecting your sector re-skins platform vocabulary and seeds a domain-accurate account structure and document set.
After the wizard, our team reviews your operation in detail and finishes the configuration so the workspace matches how you actually work.
Bulk import for customers, vendors, items, open invoices and ledger history with a staged review before anything posts.
Resources
Operational references kept current with the shipping platform.
Identity, isolation, governance and resilience model in detail.
Current uptime, service health and the incident history for the last ninety days.
Availability commitments, severity thresholds and support response targets.
One operational day traced through the platform end to end.
The connector catalog and the developer surface behind it.
Active-user tiers and the zero add-on guarantee in full.
Support Model
Critical incidents receive a one-hour initial response target, functional degradation four hours and general assistance twenty-four hours.
Escalations reach the team that builds the platform, so a defect becomes a fix rather than a workaround.
Enterprise subscribers can queue custom module development, governed one active build at a time per workspace.
Every capability unlocked, with our team finishing the setup alongside you.